Privacy Policy

1. Who We Are

Honne Flow is operated by Wonder Labs Technology Limited, a company registered in Hong Kong, doing business as Honne AI ("Honne AI", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use Honne Flow, our website, and related services (collectively, the "Service").

2. Information We Collect

We collect information only as reasonably necessary to operate, secure, and improve the Service:

• Account information: email address, sign-in method, account identifiers, and profile information you choose to provide.
• Subscription and billing metadata: plan, billing status, renewal status, purchase history, and payment processor references. We do not store full payment card numbers.
• Usage information: feature usage, word or request counts, quota usage, timestamps, and basic interaction events needed for product operation and abuse prevention.
• Device and diagnostics information: app version, operating system version, device type, error logs, crash diagnostics, and performance information.
• Voice, transcript, and text content: audio, speech transcripts, prompts, selected text, and generated outputs that you submit to use dictation or AI editing features.
• Support communications: messages, attachments, and related context you send when contacting us for support or legal requests.

3. Voice, Text, and AI Processing

Honne Flow is an AI-powered voice dictation and text transformation product. When you use these features, your audio, transcript, selected text, prompt, and generated output may be transmitted to our servers and to third-party AI infrastructure providers so we can return the requested result.

• We process voice and text content to provide the feature you request, such as transcription, rewriting, formatting, or command-based text editing.
• We do not use your voice or text content to train Honne-owned AI models unless you separately and explicitly opt in.
• We do not use your voice to create a voiceprint, identify you biometrically, or infer sensitive traits.
• We do not intentionally store audio recordings or generated text as product content. Limited retention may occur where necessary for security, abuse prevention, debugging, legal compliance, or where you choose to save or submit content to us.
• Where available under our providers' terms or agreements, we require AI infrastructure providers not to use API-submitted customer content to train their general models.

4. How We Use Information

We use information to:

• Provide, maintain, and improve Honne Flow
• Authenticate users and manage accounts
• Process subscriptions, billing, trials, and account entitlements
• Measure usage, enforce quotas, and prevent abuse or fraud
• Debug errors, monitor reliability, and improve performance
• Respond to support, privacy, legal, and security requests
• Send transactional messages about your account or the Service
• Comply with legal obligations and enforce our Terms of Use

5. What We Do Not Do

• We do not sell your personal information.
• We do not use your voice or text content for advertising.
• We do not use your voice for biometric identification.
• We do not train Honne-owned AI models on your customer content without your explicit opt-in.
• We do not require you to provide sensitive personal information to use the Service.

6. Service Providers and Disclosure

We rely on trusted service providers to operate Honne Flow. These may include providers of cloud infrastructure, authentication, payment processing, product analytics, customer support, error monitoring, email delivery, and AI infrastructure. These providers may process personal information only as necessary to provide services to us and are subject to confidentiality, security, and data protection obligations.

We may also disclose information if required by law, to protect the rights and safety of users or others, to investigate abuse, or as part of a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.

7. International Transfers

We are based in Hong Kong and use global infrastructure and service providers. Your information may be processed in Hong Kong, the United States, the European Economic Area, or other jurisdictions where we or our service providers operate. Where required, we use appropriate safeguards for cross-border transfers of personal information.

8. Retention

We retain personal information for as long as necessary to provide the Service, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, and protect the Service from abuse.

• Account and subscription records are generally kept while your account is active.
• Billing records may be retained as required by tax, accounting, and payment rules.
• Diagnostic, security, and usage logs are kept for a limited period unless needed for investigation or compliance.
• Voice and text content is processed primarily to provide requested features, subject to the limited exceptions described above.

9. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to the processing of your personal information. You may also have the right to withdraw consent where processing is based on consent.

To make a privacy request, contact us at hi@honneai.com. We may need to verify your identity before fulfilling your request. We will respond within the time required by applicable law.

10. Cookies and Analytics

Our website and account flows may use cookies or similar technologies for authentication, security, preferences, analytics, and checkout. We do not use customer voice or text content for advertising. You can control cookies through your browser settings, but some features may not work correctly without essential cookies.

11. Security

We use reasonable technical and organizational safeguards designed to protect personal information, including encryption in transit, access controls, and monitoring. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Children's Privacy

Honne Flow is not intended for children under 13, or under the minimum age required in your jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps.

13. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Service, by email, or by updating the "Last updated" date above. Your continued use of the Service after an update means you accept the updated policy where permitted by law.

14. Contact Us

• Product: Honne Flow
• Brand: Honne AI
• Legal entity: Wonder Labs Technology Limited, registered in Hong Kong
• Email: hi@honneai.com